When Receiving Business-Related Phone Calls

question 53

Multiple Choice

When receiving business-related phone calls,

• A) you should use frequent verbal responses (such as, "I see") to show that you are listening.
• B) it is impolite to say things such as, "I understand" while the other person is speaking.
• C) it is perfectly acceptable to put the caller on hold without explanation.
• D) your primary goal should be to get off of the phone (and back to work) as quickly as possible.
• E) do none of the above.

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Definitions:

Rational and Logical

Pertains to decision-making or thought processes that are based on reason and clear, sound judgement.

Code of Ethics

A set of principles and rules used by individuals or groups to govern their decisions and behavior in specific areas of activity.

Tangible Description

A depiction or representation of something that can be perceived through the senses, especially touch.

Organization's Values

Core principles and ethical standards that guide the behaviors, decisions, and operations of an organization.