When Receiving Business-Related Phone Calls

question 53

Multiple Choice

When receiving business-related phone calls,

• A) you should use frequent verbal responses (such as, "I see") to show that you are listening.
• B) it is impolite to say things such as, "I understand" while the other person is speaking.
• C) it is perfectly acceptable to put the caller on hold without explanation.
• D) your primary goal should be to get off of the phone (and back to work) as quickly as possible.
• E) do none of the above.

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Pertaining to neuroscience, the scientific study of the nervous system, its structure, function, development, genetics, biochemistry, physiology, pharmacology, and pathology.

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