When It Comes to Business Communication,YouTube

question 22

Multiple Choice

When it comes to business communication,YouTube

• A) is helpful for consumer-to-consumer interaction, but not for companies seeking to communicate with consumers.
• B) is not regarded as a viable medium, since anyone can post anything.
• C) has caught on only as a venue for dissatisfied customers to air their complaints.
• D) has quickly become an important medium for a variety of messages.
• E) poses so many liability risks that smart companies tend to avoid it.

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