If You Choose to Apologize in a Negative Message,you Should

question 18

Multiple Choice

If you choose to apologize in a negative message,you should

• A) phrase the apology in a conditional manner ("If I have offended anyone ...").
• B) imply that not all of the blame lies with you or your company.
• C) be sincere and make it a true apology.
• D) always demonstrate sincerity, but never accept blame.
• E) always urge the reader against taking legal action.

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Definitions:

Consistent Principle

A rule or standard that is applied uniformly and reliably over time or across situations, without contradictions.

Jointly Exhaustive

A set of options or propositions is considered jointly exhaustive when it covers all possible scenarios or outcomes, leaving no possibility unaddressed.

Mutually Exclusive

Describing two or more events or conditions that cannot occur or be true at the same time.

Consistent Principle

A concept or rule that remains uniform and unchanged across different contexts or situations, ensuring coherence and reliability in application.