Explaining Negative News in the Body of Your Message

question 83

Multiple Choice

Explaining negative news in the body of your message

• A) is always a good idea.
• B) shows weakness and should be avoided.
• C) confuses readers, and should not be done in most cases.
• D) is required for external audiences, but never for internal.
• E) is often helpful if you are writing to an important customer.

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Definitions:

Confide

To trust someone with personal information or a secret, believing that they will not disclose this information to others.

Jerry Maguire Effect

A cultural phenomenon where a person's realization and declaration of love and commitment fundamentally changes their relationships and life, inspired by the movie "Jerry Maguire."

Jean Piaget

A psychologist from Switzerland renowned for his groundbreaking contributions to the study of child development, especially his cognitive development theory.

Paul Ekman

A psychologist renowned for his research on the classification of human emotions and their expression through facial expressions.