Encouraging Additional Communication in the Close of a Negative Message

question 23

Multiple Choice

Encouraging additional communication in the close of a negative message

• A) is expected, even if you are not really willing to discuss the matter any further.
• B) should be avoided unless you are truly willing to discuss the matter further.
• C) is appropriate for internal audiences, but never for external.
• D) should be done only if you direct the audience to contact someone else.
• E) is never a good idea.

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Definitions:

Honesty

The quality of being truthful, transparent, and sincere in one's actions and communications.

Active Statement

A sentence constructed in the active voice, emphasizing the subject performing an action directly.

Campus Dining Program

A structured plan or service that provides meals to students, faculty, and staff within a college or university setting.

Customer Accounts

Records that detail the business transactions, purchases, interactions, and other relevant activities of a customer with a company.