How Are Organizations Using Teams to Help Increase Customer Satisfaction

question 115

Multiple Choice

How are organizations using teams to help increase customer satisfaction?

• A) by instituting a system of increased formalization throughout the organization
• B) by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements
• C) by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale
• D) by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems)
• E) by taking direct responsibility for service quality

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Definitions:

Multiple Causality

The concept that an event or phenomenon can be caused by more than one factor or reason.

Past Experience

Previous events or interactions that influence an individual's beliefs, behaviors, and attitudes.

Bias

A predisposition or preference towards a particular perspective, ideology, or individual, often leading to unfairness or discrimination.

Peers

Individuals of similar status or position within a specific context, often referring to colleagues or classmates.