One of the Best Ways for Top Managers to Hear

question 8

Multiple Choice

One of the best ways for top managers to hear what others feel and think is through:

• A) company hotlines
• B) surprise visits
• C) survey feedback
• D) frequent informal meetings
• E) participative management

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Definitions:

360-Degree Feedback

A performance appraisal method where an employee receives feedback from all directions - supervisors, peers, subordinates, and sometimes, clients.

Structured Feedback

A method of delivering specific, evidence-based observations and suggestions to improve performance or behavior.

Competencies

A set of defined behaviors, knowledge, skills, and abilities that are required for effective performance in a particular job role or task.

Active Listening

A communication technique that involves giving full attention to the speaker, understanding their message, providing feedback, and retaining the information conveyed.