In Terms of the Characteristics of Service Quality, a Major

question 111

Multiple Choice

In terms of the characteristics of service quality, a major newspaper is said to be ____ if it provides news of interest to its readers consistently at the same time and place daily.

• A)proactive
• B)responsive
• C)durable
• D)accessible
• E)reliable

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Definitions:

Gold

A precious yellow metallic element, highly valued for use in jewelry and as an investment.

Troy Oz.

A unit of measurement used for precious metals, approximately equal to 31.1035 grams.

Mutual Trust

The shared belief between individuals or groups that each will act in the best interests of the others, essential for effective collaboration and team dynamics.

Management

The process of planning, organizing, leading, and controlling resources to achieve organizational goals effectively and efficiently.