The First Step in the Service-Profit Chain Is External Service

question 1

True/False

The first step in the service-profit chain is external service quality or the quality of treatment that employees receive from a company's internal service providers.

---

Definitions:

Feminization of Love

The concept that cultural ideas about love and emotional expressions are influenced by feminine qualities, expectations, and perspectives.

Arranged Marriages

Marital unions where the spouses are selected by individuals other than the ones getting married, often by family members considering various factors.

Lust

An intense but short-lived desire or craving, often sexual in nature.

Love

A profound and complex emotion expressing deep affection and personal attachment, encompassing a variety of feelings, states, and attitudes.