Which of the Following Is NOT a Criterion on Which

question 8

Multiple Choice

Which of the following is NOT a criterion on which companies are judged when applying for the Baldrige National Quality Award?

• A) leadership
• B) business results
• C) customer and market focus
• D) competitive advantage
• E) process management

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Definitions:

Groupthink

A psychological phenomenon that occurs within a group of people in which the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Unanimity

Complete agreement or consensus among all members or parties involved in a particular situation or decision-making process.

Failed Decisions

Decisions that do not achieve their intended outcome, leading to negative consequences or failures to meet specific goals or objectives.

Misallocation

The inefficient or inappropriate distribution or use of resources in a manner that does not maximize efficiency or value.