The Term_______ Refers to Restoring Customer Satisfaction to Strongly Dissatisfied

question 5

Multiple Choice

The term_______ refers to restoring customer satisfaction to strongly dissatisfied customers.

• A) service recovery
• B) service enhancement
• C) customer focus
• D) customer reengineering
• E) relationship marketing

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Definitions:

Electrical Synapses

Specialized junctions between cells that allow for direct passage of ions and electrical signals, enabling rapid communication.

Glial Cells

Supportive cells in the central nervous system that do not produce electrical impulses but perform functions such as nutrient support, waste cleanup, and myelin formation around neurons.

Histamine

A compound involved in local immune responses, functioning as a neurotransmitter and playing a role in regulating physiological function in the gut and acting as a mediator of itching.