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Jimmy is the sales manager of, Packaday, a packaging and shipping company. He has created a plan that will increase Packaday's customer base by 2.5 percent in the next two months. In this scenario, Jimmy has set a _____.
Clarifying
The process of making a statement or situation less confused and more comprehensible.
70/30 Principle
A guideline suggesting that effective communication should involve roughly 70% listening and 30% talking.
Active Listeners
Individuals who make a conscious effort to hear not only the words that another person is saying but, more importantly, to understand the complete message being communicated.
Emotions
Complex psychological states that involve subjective experiences, physiological responses, and behavioral or expressive patterns.
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