__________Is a Measure of the Intensity of Competitive Behavior Among

question 51

Multiple Choice

__________is a measure of the intensity of competitive behavior among companies in an industry.

• A) The threat of new entrants
• B) Character of the rivalry
• C) The threat of substitute products or services
• D) Bargaining power of suppliers

---

Definitions:

Decentralized Corporation

A business structure where decision-making is distributed among various managers and departments, rather than being concentrated at the top level.

Balanced Scorecard

A system for strategic planning and management designed to align organizational activities with its vision and strategy.

Customer Satisfaction Ratings

A measure used to quantify the degree to which a customer is happy with a product, service, or experience.

Lagging Indicator

Any metric where performance is predicted by performance in another metric.