Wesellyoubuy, a Consumer Electronics Company, Received Consumer Complaints About Its

question 43

Multiple Choice

Wesellyoubuy, a consumer electronics company, received consumer complaints about its employees not being able to communicate with consumers properly. After investigating the prime reason behind these complaints, the management found that the consumer service employees were following the same strategy to address all types of consumer issues. The management immediately started a new training program for the consumer service employees where they were trained to respond to every possible query a consumer might have. Eventually, their service ratings and sales showed improvement. In this scenario, the consumer service team improved _____.

• A) manufacturing speed
• B) customer satisfaction
• C) employee productivity
• D) product diversification

Analyze the impact of personal and organizational factors on the success of entrepreneurial ventures.

Understand the characteristics and traits of successful entrepreneurs.

Analyze the challenges and opportunities faced by immigrants starting a business in the United States.

Recognize the importance of willingness to take risks in entrepreneurship.

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Definitions:

Unfavorable

A term often used to describe a variance or result that negatively impacts a business or its financial performance.

Revenue Variance

The difference between actual revenue and budgeted or forecasted revenue, often analyzed to understand the performance of a business.

Patient-Visits

An indicator used in healthcare to quantify the number of visits or interactions between patients and healthcare providers.

Flexible Budget

A budget that adjusts or flexes with changes in volume or activity, allowing for more accurate budgeting.