Wesellyoubuy, a Consumer Electronics Company, Received Consumer Complaints About Its

question 43

Multiple Choice

Wesellyoubuy, a consumer electronics company, received consumer complaints about its employees not being able to communicate with consumers properly. After investigating the prime reason behind these complaints, the management found that the consumer service employees were following the same strategy to address all types of consumer issues. The management immediately started a new training program for the consumer service employees where they were trained to respond to every possible query a consumer might have. Eventually, their service ratings and sales showed improvement. In this scenario, the consumer service team improved _____.

• A) manufacturing speed
• B) customer satisfaction
• C) employee productivity
• D) product diversification

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Definitions:

5th Wheel Pivot

A rotating platform mechanism, usually found in trailers, that provides pivotal movement around its axis for better maneuverability.

Angle Iron Brackets

Angle iron brackets are L-shaped supports made from angle iron, used in construction and industrial applications to provide structural stability and support.

Beta

A measure of the volatility, or systematic risk, of a security or a portfolio compared to the market as a whole.

Systematic Risk

Systematic risk refers to the overall risk affecting the entire market or market segment, making it unavoidable through diversification.