Wesellyoubuy, a Consumer Electronics Company, Received Consumer Complaints About Its

question 43

Multiple Choice

Wesellyoubuy, a consumer electronics company, received consumer complaints about its employees not being able to communicate with consumers properly. After investigating the prime reason behind these complaints, the management found that the consumer service employees were following the same strategy to address all types of consumer issues. The management immediately started a new training program for the consumer service employees where they were trained to respond to every possible query a consumer might have. Eventually, their service ratings and sales showed improvement. In this scenario, the consumer service team improved _____.

• A) manufacturing speed
• B) customer satisfaction
• C) employee productivity
• D) product diversification

Calculate and interpret the average rate of return on investments related to quality improvement.

Understand the impact of productivity on organizational performance and cost-effectiveness.

Learn the strategies to overcome resistance to change for enhancing productivity.

Understand the concept and calculation of the average rate of return on equipment investment.

---

Definitions:

Scientific Method

A systematic, empirical approach to research in which a problem is identified, relevant data are gathered, a hypothesis is formulated based on the data, and the hypothesis is empirically tested.

Violent Cartoons

Animated content that features aggressive and often harmful behaviors, raising concerns about its impact on viewers, especially children.

Hypothesis

A proposed explanation made on the basis of limited evidence as a starting point for further investigation.

Replication

Replication is the process of repeating a study or experiment to verify its results and ensure its reliability and accuracy.