To Effectively Cater to the Needs of Its Customers, Yankin

question 109

Multiple Choice

To effectively cater to the needs of its customers, Yankin, a retail company, believes that it is important to train its employees on speaking and listening skills. Yankin can enhance its employees' communication skills by providing training on _____.

• A) decision-making skills
• B) managing skills
• C) problem-solving skills
• D) interpersonal skills

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Definitions:

Main Idea

The central or most important concept, topic, or point that a piece of writing or communication is trying to convey.

Audience Confusion

A state of misunderstanding or lack of clarity experienced by listeners or viewers in response to a message or presentation.

Job Reference

A recommendation provided by a previous employer or professional contact vouching for an individual's skills and qualifications.

Permission

Authorization granted by a rights holder or governing authority to perform a specific action or access specific resources.