In the Context of the Principles of Total Quality Management,__________is

question 50

Multiple Choice

In the context of the principles of total quality management,__________is an organizational goal to concentrate on meeting customers' needs at all levels of the organization.

• A) customer loyalty
• B) customer focus
• C) customer satisfaction
• D) continuous improvement

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Definitions:

Dividend

A portion of a company's earnings distributed to shareholders, typically in the form of cash or additional stock.

Weighted Average Cost

A method of calculating the combined cost of goods available for sale by weighting the cost of each item by the quantity purchased.