The Cabin Retreat Is a Chain of Hotels Where Part

question 104

Multiple Choice

The Cabin Retreat is a chain of hotels where part of employees' monthly bonus depends on customer satisfaction. Ninety percent of the incentive is based on performance and the remaining ten percent is based on customer satisfaction ratings and the quality of service. In this case, The Cabin Retreat is committed to _____.

• A) implementing a just-in-time program
• B) line-flow production
• C) total quality management
• D) internal service quality

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Definitions:

Safety Equipment

Devices or garments designed to protect individuals from harm or injury in various settings.

Publishing Company

A company that specializes in the production and distribution of books, magazines, digital content, and other types of media.

Source Objection

Customer resistance or hesitation based on the origin or provider of a product or service.

Bookstore Owner

An individual who owns and operates a retail establishment specializing in the sale of books.