In the Context of the Principles of Total Quality Management

question 72

Multiple Choice

In the context of the principles of total quality management (TQM) ,__________means collaboration between managers and nonmanagers, across business functions, and between companies, customers, and suppliers.

• A) customer focus
• B) variation
• C) teamwork
• D) continuous improvement

---

Definitions:

Reputation

The public perception or the general opinion about a person, organization, or thing, based on their actions, character, or achievements.

Self-Concept

A person’s knowledge and opinions about herself.

Realistic Accuracy Model

A framework for understanding how people can make accurate judgments of others' personalities.

Expectancies

Beliefs or predictions about the outcomes of certain behaviors or events.