When a Patient Calls with a Complaint

question 25

Multiple Choice

When a patient calls with a complaint

• A) use an approach similar to that for angry callers.
• B) find the source of the problem.
• C) present options of solutions to the patient.
• D) All of the above

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Definitions:

Analyze

Examine in detail for the purpose of explanation and interpretation.

Collaboratively

In a way that involves two or more people or entities working together towards a common goal or project with shared efforts.

Open And Direct Approaches

Communications or methods that are straightforward and unambiguous, aiming for clarity and honesty.

Tie Up Loose Ends

To complete or finalize unfinished aspects of a project or situation.