Which of the Following Is a Definition of 'Quality

question 2

Multiple Choice

Which of the following is a definition of 'quality'? 

• A) Quality is meeting (internal or external) customer's requirements that have not been formally agreed between a customer and a supplier. 
• B) Quality is meeting (internal customer's requirements that have been formally agreed between an internal customer and a supplier. 
• C) Quality is meeting (internal or external) customer's requirements that have been formally agreed between a customer and a supplier. 
• D) Quality is meeting (internal or external) customer's requirements that have been informally agreed between a customer and a supplier.

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Definitions:

Customer Cost Analysis

A process that evaluates all costs associated with acquiring and retaining customers, aiming to optimize profitability and identify cost-saving opportunities.

Time-Driven Activity-Based Costing

A refinement of activity-based costing that assigns costs to products or services based on the time resources are expected to use.

Tech Support Department

A department within a company responsible for providing assistance and troubleshooting services to customers or employees regarding technological products or services.

Customer Cost Analysis

An evaluation process that examines the costs associated with serving a customer or client group, including acquisition, service, and support expenses.