Which of the Following Is Not a Key Performance Indicator

question 58

Multiple Choice

Which of the following is not a key performance indicator (KPI) for measuring the quality of incoming goods and services? 

• A) The number of quality claims to suppliers and amounts involved. 
• B) The cost related to quality inspection and auditing of incoming goods. 
• C) This is the percentage of the volume that has been ordered from contracted suppliers versus the total contract spend. 
• D) The number of credit notes to suppliers and the cost related to non-quality deliveries.

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Definitions:

Customer-satisfaction

A measure of how products or services supplied by a company meet or surpass customer expectation.

Supply Partnership

A strategic arrangement between a supplier and a buyer aimed at improving product quality, reducing costs, and ensuring timely delivery.

Harley-Davidson

An American motorcycle manufacturer known for its heavyweight motorcycles designed for highway cruising.

Motorcycle Seats

Components of a motorcycle designed to provide a rider and possibly a passenger with a comfortable place to sit while riding.