The Image Restoration Strategy That an Organization Chooses

question 14

Multiple Choice

The image restoration strategy that an organization chooses:

• A) is always the one in the crisis plan handbook
• B) depends on what top management wants to do
• C) depends a great deal on the situation
• D) depends on whether or not people were physically injured

---

Definitions:

Employee Content

Materials or messages created by employees for an organization, which may include social media posts, blogs, videos, and other forms of content contributing to the company's communication efforts.

Humanize

means to make something more relatable or understandable by attributing human characteristics, emotions, or experiences, often used in storytelling, branding, or campaigns to create connections with the audience.

Credibility

The quality of being believable or trustworthy, critical for individuals, organizations, and information sources in gaining and maintaining public confidence.

Trustworthiness

Refers to the ability of an individual or organization to be reliable, honest, and credible in their actions.