To Lazarus and Folkman,several Factors Determine a Person's Ability to Cope

question 19

Multiple Choice

To Lazarus and Folkman,several factors determine a person's ability to cope with an event.Which of these is NOT one such factor?

• A) material resources, such as money
• B) the belief that one can bring about the desired consequences
• C) problem-solving skills
• D) the magnitude of the event

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Definitions:

Silent Customer

A consumer who does not vocally express dissatisfaction with a service or product, often providing little feedback that businesses can act on.

Attitude

A consistent pattern of thoughts or emotions regarding a person or thing, usually manifested in how one acts.

Internal Customers

Employees or departments within an organization that serve other employees or departments, treating them as customers to fulfill their internal needs and demands.

Delivering Bad News

The process of communicating unfavorable or upsetting information to someone in a thoughtful, empathetic, and clear manner.