You Have Just Received Your Cell Phone Bill,and Realized That

question 58

Essay

You have just received your cell phone bill,and realized that you have been charged this month and for several previous months for a calling feature you did not authorize.You called the cell phone provider but were told that only the charge for this month can be credited.You are planning to write a letter to get your bill adjusted.What tone should your letter have? Why?

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Definitions:

Beliefs

Convictions or acceptances that something exists or is true, especially without proof, forming the basis of faiths or customs.

Likert Scales

A psychometric scale commonly used in questionnaires to measure attitudes, typically consisting of a series of statements that respondents may agree or disagree with.

Strongly Agree

An expression used to indicate complete alignment or concurrence with a statement or viewpoint.

Continuum

A continuous sequence in which adjacent elements are not perceptibly different, but the extremes are quite distinct.