Melody Is Responding Negatively to a Request for a Claim

question 26

Multiple Choice

Melody is responding negatively to a request for a claim.Which of the following would she NOT do in composing her message to the customer?

• A)Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
• B)Include sales promotional and resale material in the last paragraph.
• C)Offer an alternative service as a gesture of goodwill.
• D)Present the reasoning behind her decision without using emotional wording.

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Definitions:

Hate Crimes

Criminal acts motivated by bias or prejudice towards an individual's race, religion, ethnicity, sexual orientation, or other defining characteristics.

Racial Hatred

Intense dislike or hostility directed toward people based on their race or ethnicity.

Ethnic Communities

Ethnic communities are groups of people who share a common ethnic background, culture, language, or heritage, often forming supportive networks within larger societies.

Countertransference

A psychoanalytic term that refers to a therapist’s unconscious personal reaction to aspects of the client.