Chantell Is the Manager of the Claims Department in a Large

question 2

Multiple Choice

Chantell is the manager of the claims department in a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?

• A)Upward communication
• B)Downward communication
• C)Horizontal communication
• D)Lateral communication

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Definitions:

Check-Processing Region

An area or zone within the banking system designated for the processing and clearing of checks and other negotiable instruments.

Certified Check

A check for which the bank confirms that sufficient funds exist in the account to cover the check, and so sets aside the amount needed until the check is cashed or expires.

Cashier's Check

A check issued by a bank, drawing on its own funds rather than that of a personal account holder, guaranteeing payment to the payee.

Bank Liability

The legal obligations or debts that a bank is responsible for, such as deposits and loans.