Melody Is Responding Negatively to a Request for a Claim

question 29

Multiple Choice

Melody is responding negatively to a request for a claim. Which of the following suggestions should she follow while composing her message to the customer?

• A)Present reasons for the refusal objectively.
• B)​Voice the refusal without an explanation.
• C)Emphasize the mistake of the customer.
• D)​Begin the letter with the negation of the claim.

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Definitions:

Select Row

The action of highlighting or marking an entire row in a spreadsheet or table for further operations.

Select Table

The action or command to choose or highlight the entire table in a database or spreadsheet application for manipulation or formatting.

Text Wrapping

The way text can be displayed around, over, or below images or shapes, allowing for a seamless integration of text and graphical elements.

Shape Effect

Shape effect is a visual or graphic enhancement applied to geometric elements in digital graphics and design software to alter their appearance, including shadows, glows, and bevels.