Fisher and Davis Have Identified All but One of the Following

question 29

Multiple Choice

Fisher and Davis have identified all but one of the following statements as advice to constituencies on managing agents.

• A) The constituent should focus most of his or her communication to the agent on interests,priorities,and alternatives,rather than specific settlement points.
• B) The agent's authority should expand as the agent and constituent gain insight about the other parties through the negotiation process.
• C) The agent should not be given the discretion to design and develop an effective overall negotiation process.
• D) Specific and direct instructions to the agent by constituents should be put in writing about the other parties through the negotiation process.
• E) The agent should have no authority to make a binding commitment on any substantive issues.

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Definitions:

Financial Metrics

Quantitative measures used to assess the financial health, performance, and viability of a business or investment.

Balanced Scorecard

A strategy performance management tool that tracks financial and non-financial measures to give a balanced view of organizational performance.

Strategic Performance Measurement System

A framework that companies use to monitor and manage their strategies by measuring performance using financial and non-financial metrics.

Balanced Scorecard

A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor performance against strategic goals.