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Intangible CRM Benefits Are Measured Using ROI or Net Present

question 76

True/False

Intangible CRM benefits are measured using ROI or net present value (NPV).


Definitions:

Silence

The absence of any response or acknowledgment, which in some legal contexts can signify agreement or acquiescence.

Legal Object

A legal term referring to the requirement that an agreement or contract must have a lawful purpose to be enforceable.

Public Policy

Principles and standards that guide governmental actions and decisions to address public issues, reflecting societal values and priorities.

Contractual Capacity

The legal ability of an individual or entity to enter into a binding contract.

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