What Should You Do After a Problem Has Been Resolved

question 22

Multiple Choice

 What should you do after a problem has been resolved at an on-site service call?

• A) if you restored data, tell the user all their data is fully restored
• B) hand the customer the bill and tell him to have a nice day
• C) tell the customer that if they contracted for preventive maintenance, these problems wouldn't happen
• D) if you changed anything since the last boot, reboot one more time

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Definitions:

Majority Opinion

The judicial opinion agreed to by more than half of the members of a court, setting out the reasoning upon which the decision is based.

Concurring Opinion

A written opinion by a judge or justice that agrees with the court's majority decision but for different reasons.

Majority

More than half of a specified group, often referring to the greater part of a total number or the side in an issue or vote with more supporters.

Dissenting Opinions

Written opinions by judges who disagree with the majority viewpoint in a court decision, outlining their reasoning and legal interpretation.