In the Context of Customer Relationship Management (CRM), People and Groups

question 90

True/False

In the context of Customer Relationship Management (CRM), people and groups who help shape a consumer's everyday experiences also include people unknown to the consumer.

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Definitions:

Cognitive Therapy

A type of psychotherapy focused on modifying dysfunctional emotions, behaviors, and thoughts by interrogating and uprooting negative or irrational beliefs.

Dysfunctional Thinking

Negative and unhelpful thought patterns that are often irrational and can lead to emotional distress and behavioral problems.

Collaborative Effort

Working together in a joint action or enterprise to achieve a common goal or outcome.

Gestalt Therapy

A form of psychotherapy that emphasizes personal responsibility and focuses on the individual's experience in the present moment, the therapist-client relationship, the environmental and social contexts of a person's life, and the self-regulating adjustments people make as a result of their overall situation.