Which of the Following Statements Is True in the Context

question 69

Multiple Choice

Which of the following statements is true in the context of emotional behavior?

• A) Highly involved shoppers cannot achieve a flow experience.
• B) Salespeople with high emotional intelligence are not considered effective.
• C) Humor creates value-added experiences and can serve more utilitarian functions such as reducing stress.
• D) Emotional involvement decreases when the consumer receives something extra with products purchased.

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Definitions:

Empowerment

The process of giving individuals or groups the authority, resources, and opportunity to make decisions and contribute to their own success and the success of their organization.

Shared

Shared, in the context of organizational behavior, refers to resources, responsibilities, or ideas that are collectively used, borne, or developed by a group of people.

Empowering Leadership

Empowering leadership refers to a style where leaders encourage, enable, and motivate employees to take initiative and make decisions in their roles.

Customer Feelings

The emotions and perceptions experienced by customers during or after interacting with a company's products or services.