Supportive Messages That Comfort Are Different from Merely Supportive Messages

question 1

Multiple Choice

Supportive messages that comfort are different from merely supportive messages in that they _______.

• A)usually occur over several turns in a conversation or over several conversations
• B)avoid buffering
• C)minimize other-centered messages
• D)allow the speaker to frame the discussion as he or she wishes to frame it

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Definitions:

Coercive

Relating to or using force or threats to persuade someone to do something or to achieve compliance.

Process

A sequence of measures or procedures executed to accomplish a specific goal.

Information

Data that is accurate and timely, specific and organized for a purpose, presented within a context that gives it meaning and relevance.

Representative Power

The formal right conferred by the firm to speak for and to a potentially important group.