The Term _____ Refers to the Physical Environment in Which

question 79

Multiple Choice

The term _____ refers to the physical environment in which consumer services are performed.

• A) servicescape
• B) touchpoint
• C) service encounter
• D) ecological factor

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Definitions:

Inclusivity

The practice of including people from all backgrounds, ensuring equal opportunities, and embracing diversity in decision-making, policy formation, and community building.

Occupational Subcultures

refer to subsets within an organization or occupation that have their own unique values, norms, and behaviors different from the broader organizational culture.

Functional Subcultures

Distinct cultures that develop within an organization’s departments, shaped by specific functions and professional backgrounds of their members.

Functional Subcultures

Groups within an organization that share specific values, norms, and behaviors related to their particular roles or functions.