When the La' ChamoTea Outlet near Ben's Place Closed, He

question 26

Multiple Choice

When the La' ChamoTea outlet near Ben's place closed, he started going to the next nearest outlet, which is 20 blocks from his house, just to get his daily morning dose of chamomile tea. Ben's behavior toward La' ChamoTea is an example of _____.

• A) customer share
• B) consumer inertia
• C) consumer switching
• D) customer commitment

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Definitions:

Developing Nations

Countries with lower levels of industrialization, lower standards of living, and, generally, lower Human Development Index scores than developed countries.

Capital Investment

The funds spent by a business to acquire or upgrade physical assets such as property, industrial buildings, or equipment.

Land Reform

The process of redistributing land, typically from those with large holdings to those with none or less, with the intent of improving equality and agricultural productivity.

Governments

The organizational bodies that govern a community or nation, setting and administering public policy and exercising executive, political, and sovereign power.