Explain How Relationship Quality Impacts Value for Both Customers and the Firm

question 9

Essay

Explain how relationship quality impacts value for both customers and the firm.

Calculate and compare activity costs before and after process improvements.

Understand the difference between methodologies that consider and ignore present value in capital investment analysis.

Be able to define and calculate the average rate of return and understand its significance.

Understand the concept of the cash payback period and how to calculate it.

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Definitions:

Plunger

A device that uses a movable rod to create suction or pressure, commonly used in pumps, valves, and hydraulic systems.

Swash Angle

The angle of the swash plate in a hydraulic pump or motor, which controls the displacement and direction of fluid flow, affecting the output speed and torque.

Swashplate Pump

A fluid power pump that uses a swashplate pumping principle.

Fixed Displacement

Describes hydraulic pumps or motors that provide a constant flow rate regardless of pressure changes.