When Competitive Intensity Is Low and Switching Costs Are High

question 22

True/False

When competitive intensity is low and switching costs are high, a company is vulnerable to consumers who will switch providers even when satisfied.

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Definitions:

Diagnostic Criteria

The set of standards or conditions used to diagnose a disease, condition, or situation accurately.

Eligible

Meeting the set criteria or conditions required for participation or access to a specific benefit, service, or position.

Serious Problems

Issues that pose significant threats or obstacles to individuals, communities, or societies and require immediate attention or resolution.

Consumer-outcome Criteria

Measures or benchmarks used to evaluate the results or impacts of services and products on users.