A National Chain of Sandwich Stores Encourages the Development of Uniformity

question 29

Multiple Choice

A national chain of sandwich stores encourages the development of uniformity among customer-facing employees in all its outlets to increase familiarity and trust with the brand.To attain consistency in behavior,managers of the various outlets keep a record of employees who make errors and those who adhere to protocol.Successful employees are rewarded,while negligent employees are reprimanded.The managers in this case are using ________.

• A) knowledge-based trust
• B) deterrent-based trust
• C) identification-based trust
• D) isolation-based trust

Determine the effects of empowerment on employee performance and organizational success.

Understand the process of task delegation and its significance in empowerment.

Discuss the guidelines for effectively implementing empowerment strategies.

Appreciate the significance of leadership in fostering an empowered work environment.

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