You Are Interviewing a Candidate for the Post of Customer

question 11

Multiple Choice

You are interviewing a candidate for the post of customer service executive.During the interview you observe how the candidate speaks,particularly his pauses,intonation,and fluency.You are evaluating the candidate on the parameter of ________.

• A) posture
• B) paralinguistic cues
• C) gesture
• D) facial expression

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Definitions:

Credit Card

A payment card issued to users as a method of payment allowing the cardholder to borrow funds with which to pay for goods and services with the promise to pay back the lender.

Interest Rates

The proportion of a total amount of money that is charged for borrowing it, usually represented as a yearly rate.

Incomes

Financial returns, especially received periodically, from work performed or investments made.

Financial Centers

Locations that are major hubs for banking, finance, and investment activities, often characterized by a high concentration of financial institutions.