A Management Team Is Meeting to Strategize How to Change

question 97

Multiple Choice

A management team is meeting to strategize how to change the organization's culture to become more customer focused. Which of the following ideas would serve as the best advice?

• A)Send subliminal messages about customer service to their employees' subconscious minds. 
• B)Focus on rewarding managers whose groups excel at developing strong customer relations. 
• C)Address the unwritten rules about code of conduct and behaviour. 
• D)Create stories about customer service and send them through the company's grapevine.

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Definitions:

Lead Arrangement

In electrocardiography, refers to the placement and organization of electrode leads on the body to measure cardiac activity.

Electrodes

Conductive materials used to establish electrical contact with a nonmetallic part of a circuit, often seen in medical devices or for delivering electrical therapy.

ECG

Also known as an electrocardiogram, it's a medical test that measures the electrical activity of the heart to identify various heart conditions.

Precordial

Pertaining to that area of the chest wall over the heart for the placement of ECG chest leads.