Downsizing Has Thinned the Ranks of Hospital Personnel

question 45

Multiple Choice

Downsizing has thinned the ranks of hospital personnel. In one hospital,management was bewildered by the high staff turnover rate,while in patient care areas,each nurse was doing the work of two nurses. Hospital employees were adamantly resisting any more change. According to Kurt Lewin,what method could hospital administrators use to manage this resistance?

• A)reduce communication to employees about the change process  
• B)adopt an autocratic leadership style  
• C)provide significant managerial support  
• D)encourage employees to work independently

---

Definitions:

Gender

A social construct that refers to the roles, behaviors, activities, expectations, and societal norms associated with being male, female, or other gender identities.

Occupation

A person's job or profession, typically one that requires specialized training or education.

Persuasion

The attempt to change an audience’s attitudes, beliefs, or actions.

Audience's Attitudes

The collective feelings, beliefs, and behaviors of an audience towards a subject, which can influence their reception and interpretation of messages.