Downsizing Has Thinned the Ranks of Hospital Personnel

question 45

Multiple Choice

Downsizing has thinned the ranks of hospital personnel. In one hospital,management was bewildered by the high staff turnover rate,while in patient care areas,each nurse was doing the work of two nurses. Hospital employees were adamantly resisting any more change. According to Kurt Lewin,what method could hospital administrators use to manage this resistance?

• A)reduce communication to employees about the change process  
• B)adopt an autocratic leadership style  
• C)provide significant managerial support  
• D)encourage employees to work independently

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Definitions:

Memory

The faculty by which the mind stores and remembers information.

Interpretation

The process of assigning meaning to information, experiences, or observations, often influenced by an individual's background and beliefs.

Perception

The process of organizing, identifying, and interpreting sensory information to represent and understand the environment.

Cognitive Processes

Mental activities involved in the acquisition, storage, manipulation, and retrieval of knowledge.