Robin Works in Customer Service of a Department Store

question 16

Multiple Choice

Robin works in customer service of a department store. She handles returned products. For most products,if they are returned in original packaging,are undamaged,and the customer has the bill,Robin will accept the return for a full refund. However,for camping gear,the policy is no returns and no exceptions. What term describes how Robin handles returned products?

• A)consistency planning  
• B)organizational autonomy  
• C)standardization  
• D)problem empowerment

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Definitions:

Variability

The extent to which data points in a statistical distribution or dataset differ from each other and from the average or mean value.

Intelligence Scores

A measure of an individual's cognitive abilities in comparison to a population norm, often assessed through various standardized tests.

Identical Environments

Situations or settings that are exactly the same in every aspect, often used in studies to research the effects of genetics versus environment.

Heritability

The proportion of variation in traits among individuals that can be attributed to genetic factors in a population.