An Article on Public Libraries Contained the Following Statement: "The

question 125

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." The same article advised librarians to ask,"At what activities must we excel?" What area of the balanced scorecard was the article then referring to?

• A)the financial perspective  
• B)the policies and procedures perspective  
• C)the customer perspective  
• D)the internal perspective

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Definitions:

Climate

The average weather conditions in a place over a long period, typically used to describe a geographic region's general weather patterns.

Pollution

The contamination of natural environments by harmful substances, resulting from human activities, which negatively affects air, water, soil quality, and consequently, living organisms.

Mortality

The state of being mortal or the incidence of death within a population.

Air Pollution

The presence of harmful substances in the air that can lead to health problems for living organisms and damage to the environment.