Theresa Is Comparing Customer Data Between the Previous Three Years

question 20

Multiple Choice

Theresa is comparing customer data between the previous three years and the current year to determine how many customers have left and the rate at which customers are leaving. What activity is Theresa engaged in?

• A)determining the potential for customer churn  
• B)measuring customer loyalty  
• C)analyzing customer defections  
• D)measuring the competition's performance

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Definitions:

Ductus Deferens

A tube in the male reproductive system that transports sperm from the epididymis to the ejaculatory ducts.

Scrotum

The pouch of skin containing the testicles and parts of the male reproductive system.

Ejaculatory Duct

A duct through which semen is ejaculated, connecting the vas deferens and seminal vesicles to the urethra.

Ductus Deferens

A tube that carries sperm from the epididymis to the ejaculatory ducts in the male reproductive system.