Which of the Following Is the Key Concept Behind the Service-Profit

question 62

Multiple Choice

Which of the following is the key concept behind the service-profit chain?

• A)employee satisfaction  
• B)service capability  
• C)internal service quality  
• D)high value service

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Definitions:

Process

A projection or outgrowth on a bone or on body tissue.

Pertaining To

Relating to or connected with.

Osseous Tissue

is a major structural and supportive connective tissue of the body, forming the skeletal system; also known as bone tissue.

Cancellous Tissue

A spongy type of bone tissue found at the ends of bones and in the interior of vertebrae, known for its porous, honeycombed structure.