An Employee Attends a Development Course, Learning Exciting New Methods

question 39

Multiple Choice

An employee attends a development course, learning exciting new methods and ideas. The employee then returns to the work unit only to realize the unit is still limited by old attitudes and methods. What problem has occurred?

• A)non-transference
• B)encapsulated development
• C)lost transference
• D)culture-block

Understand the importance and impact of conveying bad news appropriately in business communication.

Identify the differences between direct and indirect strategies for delivering bad news.

Recognize ethical considerations in business communication, especially in conveying negative news.

Apply positive phrasing and empathy to soften the impact of bad news.

---

Definitions:

Social Behavior

Actions and reactions exhibited by individuals in a social context, influenced by societal norms and interpersonal relationships.

Biology

A natural science concerned with the study of life and living organisms, including their structure, function, growth, evolution, distribution, and taxonomy.

Sociobiological Explanations

Theories suggesting that social behaviors are a result of evolutionary biology, emphasizing genetic contributions to human behavior, including altruism, aggression, and mating.

Cognitive Reasoning

Cognitive reasoning involves the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.