Lucerne Manufacturing Is Investigating the Use of Team Incentives in Its

question 23

Multiple Choice

Lucerne Manufacturing is investigating the use of team incentives in its production plant. Each work group is composed of about 25 individuals. Given that you are the manager of HR, which of the following responses is the most appropriate for you to give?

• A)expressing concern about the dilution of individual efforts on such large teams
• B)urging management to go forward with the plan because every job can benefit from increased teamwork
• C)recommending using equal payouts for each team member
• D)recommending that management wait to implement any team incentive plan because this may trigger a union-organizing attempt

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Definitions:

Noise

In communication, unwanted or disruptive sounds that interfere with the reception of the message being sent.

Media Richness

The ability of a communication medium to effectively convey information and promote understanding.

Encoding

The process of converting information into a form that can be stored, processed, or transmitted, often used in the context of memory or data transfer.

Listening Skills

Refer to the ability to accurately receive and interpret messages in the communication process, crucial for effective interpersonal relations.