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When managers give administrative feedback, they are acting as coaches.
Trial-And-Error
A problem-solving method involving repeated, varied attempts which are continued until success, or until the agent stops trying.
Negative Reinforcement
A behavioral principle where the removal of an unpleasant stimulus following a particular behavior increases the likelihood of that behavior being repeated.
Proximate Cause
The direct or immediate cause of an event or outcome, as opposed to more distant or ultimate causes.
Innate Behavior
Behaviors that are hardwired into an organism's biology and that an organism performs correctly the first time in response to a stimulus, without prior experience or learning.
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