According to Total Quality Management (TQM), Which of the Following

question 32

Multiple Choice

According to total quality management (TQM) , which of the following should be a company's primary goal?

• A) Reciprocity
• B) Distinctive competency
• C) Participative management
• D) Customer satisfaction

Understand different ways to provide positive reinforcement.

Awareness of the role of perception in communication.

Understand the Standard Communication Model and its components.

Identify and describe different defense mechanisms and their purposes.

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Definitions:

Verbal Aggression

The use of words to cause harm or intimidate another person, ranging from insults and threats to more subtle forms of manipulation.

Physical Aggression

Behaviors involving the use of physical force with the intention of causing harm or injury to another person.

Ambiguous Scenes

Visual or narrative scenarios that can be interpreted in more than one way, often used in psychological studies of perception.

Aggression and Physical Violence

Behaviors that are intended to cause harm or exert power over others, ranging from verbal hostility to physical attacks.